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Delivery & Returns Policy

Delivery & Returns Policy

All orders being delivered to the UK Mainland are operated by our logistics partners who send using either UPS or UK Mail Standard services.

Items will be despatched from our warehouse on the day they are ordered (within the hours of 8AM and 3PM) and we aim to deliver within 2 working days. Most items will be placed on a next day service and any additional information relevant to the delivery should be added by the customer under ‘Order notes’ at the checkout.

Any issues with an order, access to refunds or queries about delivery should be directed to Royal Racing via email at the following address contact@royalracing.com.

RETURNS POLICY

We operate a no hassle 90 days returns policy. If you return an item within 90 days of receipt, we’ll give you back the amount you paid for the item.

RETURNS

The goods must be unworn, unused, unwashed and in ‘as sold’ condition, in the original packaging with all original labels attached. You must also provide proof of purchase.

All returns are processed by way of a refund allowing you to reorder the correct item. We aim to process returns within 10 working days. Follow the steps below to make your return to us easy.

1. Collect+: Head to the link below and fill out the returns form

Collect+ Returns Portal

4. Refund: On receipt of your return (all being in order) we will refund the account on which you made the purchase, this may take up to 7 working days from the date of receipt. Your refund will be processed and applied to the card on which you paid/your Paypal account.

5. Exchange: Please return the items for refund and reorder online at royalracing.com. Subject to availability they will be despatched as per a new order.

We will do our upmost to ensure your interface with our brands results in a positive experience!

WARRANTY

USG Ltd warrant all original Royal Racing products for a period of one year to be free of any defects in workmanship or materials. The warranty does not extend to any damage experienced through crashing, misuse, abuse, negligence, poor fit, modification or alteration or if used other than in the manner intended. Royal Racing make no other expressed or implied warranties or guarantees. Royal Racing shall not be liable for any incidental or consequential damages.

If you believe your Royal Racing product has a potential warranty problem:
1. Cease using the product.
2. Return to Royal Racing with a full description of the warranty issue, a description of any incident that resulted in the warranty claim and a copy of your proof of purchase. Please use the returns link below

Collect+ Warranty Portal

3. Items deemed to be covered by the above warranty will be repaired or replaced with an item of comparable size/style and value at our discretion. Goods which we do not consider warranty will be shipped back to you.

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